Warranty & Support

Our commitment to quality is backed by a comprehensive warranty for all Infinity charging cables.

Submit Warranty Claim

  • Submit Claim

    File a warranty claim online

  • Support Email

    Info@infinityclub.ca

  • Response Time

    24-48 hours

    Warranty Coverage

    • Warranty Terms

      -USB to Lightning Cables
      Lifetime warranty on all USB to Lightning cables with guaranteed MFi certification

      -Type-C to Lightning Cables
      Lifetime warranty on all Type-C to Lightning cables with fast charging support

      -USB to Type-C Cables
      Lifetime warranty on all USB to Type-C cables for all Android and universal devices

      -Type-C to Type-C Cables
      Lifetime warranty on all Type-C to Type-C cables for next-generation devices

      -USB to Micro-USB Cables
      Lifetime warranty on all USB to Micro-USB cables for legacy devices

    • What's Covered

      -Manufacturing Defects
      Defects in materials and workmanship under normal use

      -Charging Performance
      Cables maintain 30W fast charging capability over time

      -Free Replacement
      Defective cables replaced at no cost during warranty period

      -Connector Integrity
      Protection against connector failure or damage from normal use

      -Braid Durability
      Braided cable maintains integrity and doesn't fray or tear

      Warranty Claim Process

      Simple steps to get your product replaced or repaired

      • Submit Claim

        Fill out our online warranty claim form with product details and issue description

      • Review Process

        Our technical team reviews your claim within 24-48 hours

      • Approval & Shipping

        Once approved, we ship replacement product with prepaid return label

      • Complete

        Return defective product using provided label and your claim is complete

        Warranty Exclusions

        • Not Covered:

          • Physical damage from misuse or accidents
          • Water or environmental damage
          • Damage from pulling the cable (not the connector)
          • Pet or child damage
          • Cables used with non-compatible devices or chargers

        • Requirements:

          • Original proof of purchase required
          • Product must be within warranty period
          • Completed warranty claim form
          • Product photos if requested
          • Return of defective product